Choosing a reliable partner to manage your global workforce is essential. At Remote People, we support your international hiring by providing Employer of Record (EOR) services and operational guidance throughout the entire employee lifecycle.
This guide explains what to expect when working with Remote People and how to get started with our platform and services.
Your Dedicated Support Team Throughout the Employee Lifecycle
Remote People provides dedicated specialist support at every stage of your employees' journey: from the moment you submit a new hire request to their last day. The team responsible for your account changes depending on where you are in the lifecycle.
Stage | Team | What They Handle |
Onboarding | Onboarding Specialists | Contract preparation, employment agreement drafting, employee activation, country compliance checks |
Ongoing Operations | Support Specialists | Day-to-day queries, payroll support, HR support, and ticket resolution |
Offboarding | Offboarding Specialists | Termination processes, final settlements, compliance sign-off |
Service Agreement and Account Setup
After your organization signs the Service Agreement, our Account Executive team will begin setting up your account and coordinating internally with our operations teams.
During this stage, we will:
Set up your company account in the Remote People portal
Configure the terms agreed in your service agreement
Invite your designated contact person as the first administrator user
Once your administrator account is active, you will be able to access the portal and manage your workforce information.
Platform Orientation
To help you get started, we recommend familiarizing yourself with:
The Remote AI Agent, used to submit requests and communicate with our team through the Support widget
The Command Center, used for routine HR and admin tasks
Key workflows and Support SLA's for managing employees and payroll
These tools are the main channels through which Remote People delivers services and support to you and your employees.
Key Workflows and Resources
To better understand common processes, review the following guides:
These resources will help you navigate the most common tasks when managing your global workforce.
Ongoing Support
Our team is here to support you. If you need assistance, you can reach out through the Remote AI Assistant widget, and our team will respond promptly.
We are committed to helping you resolve workforce-related questions efficiently and ensuring a smooth experience for both you and your employees.
By working with Remote People, you gain a trusted partner with the expertise and infrastructure to support your global hiring needs.