To better support our global teams, the payroll data submission deadline has been updated from the 5th to the 15th of each month (or the previous Friday if the 15th falls on a weekend).

This change provides more flexibility for submitting:

To accommodate this timeline, Supplemental Invoices may be issued on the 15th of the month to capture any updates submitted after the initial invoice generated on the 6th.

Payroll in the United States and Canada runs on a bi-weekly cycle, which differs from countries with monthly payroll.

Because of this, regular payroll invoices for North American employees (including payroll and service fees) are typically issued around the 15th of each month and sent to the designated billing contact.

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Payroll invoices can sometimes cause confusion due to the way periods and contributions are reflected. Below, we explain the standard practices to help you better understand your invoices.

You can read your Payroll Invoice (PR) as a two-page PDF:

You will receive invoices by email in PDF format from ap@remotepeople.com, sent to your designated Finance Contact.

You can also view or download invoices in the client portal under the Payments section. For more detailed payroll data, you can access the Payroll Report module, where reports can also be exported as CSV files.

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Click on the relevant employee to expand and collapse in order to view the current or past detailed breakdown of labor costs, including itemized amounts for gross income breakdown, employer burden, etc.

How will I receive my invoices?
​You will receive your invoices monthly by email in PDF format from ap@remotepeople.com, sent to your designated Finance Contact.

Can only the Finance Contact access invoices?
​No. While invoices are emailed to your Finance Contact, any Finance or Admin users on your account can also log into the Remote People portal, go to the Payment tab, and view or download all past invoices.

Each invoice includes a status tag:

When making a wire transfer, please select “sender pays all charges (OUR)”.

What currency will my invoices be issued in?
​Your invoices will be issued in the billing currency agreed upon for your account.

Employee payroll costs are calculated in the local currency of the employee’s country of employment and then converted to your billing currency using the applicable exchange rate for that month when the invoice is issued.

Do invoices reflect the employee’s exact monthly payroll? What does “regularization” mean?
​Invoices are issued mid-month, so the amount may occasionally differ from the final payroll due to updates such as overtime, benefit changes, or payroll corrections.

To reconcile any differences, adjustments are applied in the following month’s payroll invoice through a process called regularization. This ensures your billing reflects the actual payroll cost.

If an overcharge occurs, the amount will be credited back to you in the adjustment.

If a new employee joins after the regular invoice is issued, when will I receive the invoice for them?
​During the onboarding process, you will receive a Deposit Debit Note once the onboarding request is initiated. The employee will then be included in the next regular payroll invoice issued after the 15th cutoff.

Why can’t invoices for the United States and Canada be issued on the 6th of each month?
​Payroll in the United States and Canada runs on a bi-weekly cycle, which differs from countries with monthly payroll. Because of this schedule, invoices cannot be issued on the 6th.

When will I receive invoices for North American employees?
​Invoices for North American employees (including payroll and service fees) are typically sent around the 15th of each month to your designated billing contact email address.

Will this later invoice timing affect other services?

No. This timing only affects when invoices are issued and does not impact service delivery.

Why does my invoice show the full month period even if my employee didn't work the entire month?

Payroll invoices typically display the entire payroll month as the invoice period, using a standard format such as "1–30 June" or "1–31 July." This does not imply that an employee was active for the entire month. Instead, the salary is calculated based on the employee’s actual start or end dates within that period. For example, if an employee starts on 2 June, their salary will be pro-rated from that date, even though the invoice shows the full month as the period. This standardization ensures consistency across all payroll invoices.

Why do employer contributions appear on the following month's invoice?

Employer contributions, including statutory employer contributions and payroll taxes, are typically invoiced in arrears. This means that contributions for an employee’s final month of employment will appear on the subsequent invoice. For instance, if an employee leaves in June, the employer contributions for June will be included in the July invoice. This practice ensures accurate calculation and reporting of contributions.
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When are payroll invoices issued and when are they due?
Invoices are generally prepared and issued starting from the second week of each month. Unless otherwise stated in your Services Agreement, invoices must be paid by the 20th of the month or the closest working day. Each invoice shows its due date — please ensure payment is made on or before that date to avoid any disruption to payroll.

What happens if payment is not received by the due date?
Payroll release requires receipt of payment. If payment is not received by the due date, payroll processing will be delayed. To avoid disruptions, please ensure invoices are paid on or before the stated due date.

When is payroll data received and when are invoices finalised?
Payroll information from the payroll provider is typically received around the 20th of the month, after which invoices are aligned with the finalised payroll data.

When are payroll invoices issued and paid for Ireland and the Netherlands?
Payroll invoices for Ireland and the Netherlands are paid on the last working day of each month.

When is December payroll credited in Ireland?
For Ireland, December payroll payments are scheduled to be credited on December 23. Please allow until the end of the day for funds to reflect in your bank account.

What is the payroll schedule in the Philippines?
In the Philippines, payroll follows two cycles each month: - Pay for days worked from the 26th of the previous month to the 10th of the current month is paid on the 15th. - Pay for days worked from the 11th to the 25th is paid on the 30th.

How are bonuses, commissions, and expense adjustments invoiced?
Payroll changes (e.g. bonuses, commissions, expenses) submitted and approved between the first invoice issuance and the 15th of the month are billed in a secondary invoice sent after the 15th.

Can Dutch public holidays be swapped with US holidays without a payroll adjustment?
Yes. Swapping Dutch public holidays with US holidays does not require payroll adjustments, provided the swap is 1:1, approved by the employer, and there are no changes to total pay or holiday entitlement.

I received an automated payment reminder, but I have already paid. Will payroll be put on hold?
No. Automated reminder emails may be sent before the latest payment receipt and reconciliation are reflected in the system. This is an internal record alignment issue and does not indicate a true non-payment. Payroll will not be placed on hold due to these automated reminders while records are being aligned.

How do I access and download my invoices in the platform?
Log in to the platform, navigate to the left-hand menu, and select the Invoices section. Click the document icon next to the desired invoice to download it.