This article explains how Remote People invoices and payroll reports are issued and what to expect from the billing schedule.
To better support our clients, the payroll data submission deadline has been updated from the 5th to the 15th of each month (or the previous Friday if the 15th falls on a weekend).
This change provides more flexibility for submitting:
Contract amendments
Expense reimbursements
Variable income updates
To accommodate this timeline, Supplemental Invoices may be issued on the 15th of the month to capture any updates submitted after the initial invoice generated on the 6th.
North America Payroll Schedule
Payroll in the United States and Canada runs on a bi-weekly cycle, which differs from countries with monthly payroll.
Because of this, regular payroll invoices for North American employees (including payroll and service fees) are typically issued around the 15th of each month and sent to the designated billing contact.
Payroll Changes and Adjustments
If you expect changes to employee contracts or payroll details, please notify us as early as possible. Ideally, contract amendments should be finalized and signed at least one month before the changes take effect.
If updates are submitted between the 6th and 15th, payroll will still be processed based on the updated information once the contract amendment is confirmed. However, any billing differences may appear as regularization adjustments in the following month’s payroll invoice.
FAQs
Q: How will I receive my invoices?
A: You will receive your invoices monthly by email in PDF format from ap@remotepeople.com, sent to your designated Finance Contact.
Q: Can only the Finance Contact access invoices?
A: No. While invoices are emailed to your Finance Contact, any Finance or Admin users on your account can also log into the Remote People portal, go to the Payment tab, and view or download all past invoices.
Each invoice includes a status tag:
Green – Paid: Your payment has been received in full.
Blue – Awaiting Payment: Payment has not yet been received or is currently in transit.
When making a wire transfer, please select “sender pays all charges (OUR)”.
Q: What currency will my invoices be issued in?
A: Your invoices will be issued in the billing currency agreed upon for your account.
Employee payroll costs are calculated in the local currency of the employee’s country of employment and then converted to your billing currency using the applicable exchange rate for that month when the invoice is issued.
Q: Do invoices reflect the employee’s exact monthly payroll? What does “regularization” mean?
A: Invoices are issued mid-month, so the amount may occasionally differ from the final payroll due to updates such as overtime, benefit changes, or payroll corrections.
To reconcile any differences, adjustments are applied in the following month’s payroll invoice through a process called regularization. This ensures your billing reflects the actual payroll cost.
If an overcharge occurs, the amount will be credited back to you in the adjustment.
Q: If a new employee joins after the regular invoice is issued, when will I receive the invoice for them?
A: During the onboarding process, you will receive a Deposit Debit Note once the onboarding request is initiated. The employee will then be included in the next regular payroll invoice issued after the 15th cutoff.
Q: Why can’t invoices for the United States and Canada be issued on the 6th of each month?
A: Payroll in the United States and Canada runs on a bi-weekly cycle, which differs from countries with monthly payroll. Because of this schedule, invoices cannot be issued on the 6th.
Q: When will I receive invoices for North American employees?
A: Invoices for North American employees (including payroll and service fees) are typically sent around the 15th of each month to your designated billing contact email address.
Q: Will this later invoice timing affect other services?
A: No. This timing only affects when invoices are issued and does not impact service delivery.
Reading Your Payroll Invoice
You can read your Payroll Invoice (PR) as a two-page PDF:
Page 1: Billing summary
Page 2: Employee-level breakdown, including recurring and non-recurring income, expenses, employer contributions, financial charges, and regularization adjustments.
You will receive invoices by email in PDF format from ap@remotepeople.com, sent to your designated Finance Contact.
You can also view or download invoices in the client portal under the Payments section. For more detailed payroll data, you can access the Payroll Report module, where reports can also be exported as CSV files.
Click on the relevant employee to expand and collapse in order to view the current or past detailed breakdown of labor costs, including itemized amounts for gross income breakdown, employer burden, etc.
