How to Troubleshoot Time-Off Request Issues and Manage Approver Settings in Remote People
Managing time-off requests in Remote People can sometimes present challenges, such as submission errors or questions about approver settings. This guide provides solutions to common issues and clarifies how approver settings work.
Troubleshooting Time-Off Request Submission Errors
If you encounter an error when trying to submit a time-off request, such as when requesting the second half of a day after already submitting a request for the morning, follow these steps:
Navigate to the Time Off section of the Remote People app.
Delete the existing time-off request that overlaps with the new request.
Submit a new time-off request for the correct time period.
Removing the old request and resubmitting typically resolves submission errors. If the issue persists, contact your company administrator for further assistance.
Understanding and Managing Approver Settings
In Remote People, approvers for time-off requests are assigned by your company. If you need to change the approver (e.g., from HR to your manager), note the following:
You cannot change the approver yourself within the platform.
Your company must create a Remote People profile for the new approver (e.g., your manager).
Once the profile is set up, approvals can be managed from that profile.
For any changes to approver settings, contact your company administrator to make the necessary adjustments. By following these steps and understanding the platform's limitations, you can effectively manage your time-off requests and approver settings.
Related Topics
How to view your time-off balance in Remote People
Common errors in time-off requests and how to fix them