Remote People offers a comprehensive suite of IT Service Management (ITSM) solutions designed to support modern, distributed teams.
From global hardware procurement to software provisioning and device lifecycle management, we ensure your employees have the tools they need to stay productive, secure, and connected wherever they are.
What ITSM services are available?
Global IT procurement
Equip employees quickly with essential hardware, wherever they are located.
Devices: Laptops, monitors, accessories
Best for: Distributed teams and international hiring
Benefit: Fast, reliable delivery without complex logistics
Turnaround: 7–10 business days from payment confirmation
Device collection & delivery
Manage device logistics for onboarding, offboarding, or replacements.
Includes pickup and delivery services
Best for: Remote and hybrid teams
Benefit: Secure and hassle-free device handling
Turnaround: 7–10 business days from payment
Asset storage & inventory management
Store and manage devices between employee assignments.
Secure, managed storage facilities
Best for: Companies with fluctuating headcount
Benefit: Better asset tracking and reduced operational overhead
Access time: 7–10 business days from request
Software management
Standardize and manage software across your workforce.
Application provisioning by role or team
Best for: Organizations needing consistency and compliance
Benefit: Faster onboarding and improved productivity
Turnaround: 7–10 business days from payment
How does the process work?
1. Submit a request
Submit your IT request during onboarding or at any time to vas@remotepeople.com
Include:
Type and quantity of assets (e.g. laptops, monitors)
Delivery location(s)
2. Receive quote and invoice
Remote People will provide:
A detailed quote (including device specifications and logistics costs)
Availability of custom models (if requested)
An invoice is issued upon approval.
3. Payment confirmation
Procurement and logistics begin once payment is received.
4. Device preparation and delivery
Devices are configured and shipped globally.
Delivery timeline: 7–10 business days
Delivery confirmation is shared once completed
5. Device collection (offboarding)
For departing employees, submit a pickup request including:
Employee name and location
Device details
Preferred collection timeframe
Our logistics partners will retrieve and return or store the device securely.
6. Optional storage
Devices can be stored in secure, climate-controlled facilities.
Monthly storage fees apply
Pricing overview
Hardware
Laptop: Device cost + $100 handling fee per unit
Monitor: Device cost + $50 handling fee per unit
Accessories: Device cost + $35 handling fee per unit
Logistics
Pickup & delivery: Starting from $150 (location-dependent)
Storage
From $50 per laptop/month
Software
Pre-installed software package: $100 per laptop
Device enrollment and configuration: Available on request
Frequently asked questions
In how many countries is delivery supported?
We support IT asset delivery in 150+ countries.
What types of assets are available?
Laptops, monitors, accessories, and other IT hardware.
How long does delivery take?
Typically 7–10 business days after payment, depending on location.
Can devices arrive by the employee’s first day?
Yes, if the order and payment are completed in advance.
Can I request assets after onboarding?
Yes, requests can be made at any time.
Can employees request equipment directly?
Yes, with approval from their manager or through your internal process.
How is offboarding handled?
We coordinate device collection. Devices can be returned or stored securely.
Is warranty support available?
Yes, extended warranties (e.g. AppleCare) can be arranged.
Are repairs supported?
Yes, we can assess issues and share repair options and costs for approval.
Who owns the devices?
Ownership transfers to the client once payment is completed.
What if a device is not returned?
As the device owner, the client is responsible for ensuring its return.