If you've used a Remote People-powered platform before, for example through an EOR arrangement, note that Global Payroll works differently: your employer, not Remote People, is your legal employer. That changes who you should go to for most things.
Here's a quick guide to who handles what.
Contact your employer (Admin/HR) for... | Contact Remote People for... |
Your employment contract, salary, benefits, and other terms of employment | Help using the Remote People platform |
Requesting changes to your personal, bank, or address details | Trouble accessing your payslips or documents |
Resigning or otherwise ending your contract | Technical issues activating your account |
Questions about your job, manager, or day-to-day workplace matters |
|
Not sure who to go to?
Start with your employer's Admin/HR team. They can loop in Remote People if it turns out to be a platform issue. For anything related to using the platform itself, use the Help option in the bottom-right corner to search articles or submit a request.
Related articles
What Is Global Payroll and What Does It Mean for Me as an Employee?
How Do I View My Global Payroll Profile?
Requesting Personal, Bank, or Address Detail Changes