As an EOR employee, you have a unique relationship involving both Remote People and the client company. Each plays a distinct role in your employment, and knowing who to reach out to for specific issues will save you time and ensure you get the right support.
Contact the Client Company If Your Question Involves:
1. Salary and Compensation Decisions
Discussions about salary amount or structure
Bonus eligibility
Allowances (e.g., remote work stipends, travel reimbursements)
Requests for salary increases
2. Non-Statutory Benefits
Private health insurance plans
Wellness or education stipends
Any other perks or company-sponsored programs
3. Contract Terms and Employment Status
Contract extensions or renewals
Termination discussions
Role changes or promotions
Any decision about your continued employment
4. Daily Work Responsibilities
Task assignments and project deadlines
Work hours, schedules, and time off approvals (if managed internally)
Use of tools, platforms, and work-related resources
Team dynamics and internal processes
5. Performance and Role Expectations
Feedback, performance reviews, and development goals
Managerial support and team collaboration
In short: if the question relates to how much you're paid, what you're entitled to beyond legal minimums, or the future of your role, start with the client company. Once decisions are made, the client will inform Remote People, who will then formalize the administrative or legal steps.
Contact Remote People If Your Question Involves:
1. Legal and Administrative Employment Matters
Clarification of your employment contract and statutory entitlements
Local labor law compliance
Required notices or official HR documentation
2. Payroll Processing
Payslip details
Tax deductions
Payment dates
Social security or pension contributions
3. Benefits Administration
Enrollment in government-mandated benefits (e.g., local healthcare or social insurance)
Sick leave or parental leave under local law
Questions about what benefits you are currently enrolled in
4. HR and Employment Support
Updates to your personal or banking information
Formal documentation or employment verification letters
Support with compliance questions in your country
If your question is about the execution of employment (payroll, local compliance, contracts based on client decisions), Remote People is the right contact.
Example: Salary Increase
Let’s say you’d like to request a performance review with the goal of discussing a potential salary increase. Here's how the process typically works:
You start by speaking with your line manager at the client company. Since they oversee your day-to-day work and performance, they are the right person to evaluate your request and discuss your contribution to the team.
If the manager agrees that a performance review is appropriate and decides to support a salary increase or role change, the client company will internally approve the change.
The client then contacts Remote People to initiate the contractual and payroll updates. Remote People cannot initiate salary or contract changes independently—it must come through the client company.
Remote People works closely with the client to update your employment contract and make sure all changes are legally compliant, locally appropriate, and correctly documented.
Once finalized, Remote People will ensure your new salary is reflected in payroll and any related benefits or contributions are updated accordingly.
Key takeaway: Decisions around salary, performance reviews, or employment terms always begin with the client company. Remote People steps in to support and implement those changes once they are approved
Not Sure Who to Ask?
If you're uncertain who should handle your question ask your line manager or reach out to support@remotepeople.com and we will support you through the process.