The Help Widget is available on every page of the Remote People platform. It is your quickest route to getting help, whether you need an instant answer or want to reach the support team directly.
Opening the Help Widget
Look for the chat icon in the bottom corner of the platform. It is visible at any time while you are logged in. Click it to open the widget.
Getting an Instant Answer
When you open the widget, the Remote People AI assistant responds first. It draws on Remote People's official help content to answer questions about:
Platform how-tos and navigation
Policy and compliance questions
Country-specific employment information
Payroll, leave, expenses, and benefits
Most straightforward queries are resolved instantly, without needing to wait for a human agent.
Connecting to the Support Team
If the AI assistant cannot resolve your query, it will offer to connect you to a human support agent. You can also ask to speak to someone directly at any point in the conversation, just say so and the widget will hand off.
To help the support team pick up your query quickly, have the following ready before you escalate:
The name and employee ID of the person affected (if applicable)
The country of employment
A brief description of your issue and any relevant deadline or urgency
What Happens After Handoff
Once your conversation is passed to a human agent, the thread continues in the widget. You may also receive follow-up by email. Response times depend on the nature of your query, see How Remote People Support Works: Response Times & SLAs for a full breakdown.
The Help Widget is the recommended first stop for all support queries. For more complex or formal requests, you can also submit a ticket directly through the platform.