What Is a Performance Improvement Process (PIP)?
A Performance Improvement Plan (PIP) is a structured, time-bound process used to address ongoing employee performance concerns.
A PIP sets clear expectations, measurable goals, and a timeline to help an employee improve within a defined period. It should be framed as a genuine opportunity to continue the employment relationship, not as a step toward exit.
Who Runs the PIP?
Day-to-day performance management sits with you as the employee's manager. Remote People (RP), as the legal Employer of Record, does not sit in on coaching conversations or performance discussions, and does not need to review or approve the PIP itself. This keeps the process practical and lets you manage your team the way you normally would.
Your responsibilities during a PIP include:
Setting the reason for the PIP and the specific improvement goal
Defining clear objectives and a realistic timeline
Holding regular check-ins and documenting the feedback given
Keeping the plan focused on continued employment, not exit
When to Involve Remote People
You don't need to involve Remote People for routine performance management. However, please notify your Remote People contact as soon as either of the following becomes likely:
The PIP may not resolve the issue, or
You anticipate needing to issue a formal Warning Letter
Flagging this early allows us to prepare the next steps in good time, including any country-specific requirements that may apply.
When Should a PIP Be Used?
A PIP may be appropriate in situations such as:
Consistent Underperformance
When an employee repeatedly fails to meet expected performance standards despite informal feedback or coaching.
Lack of Improvement
When previous performance discussions or corrective actions have not resulted in improvement.
Skill or Knowledge Gaps
When additional training, guidance, or support may help the employee improve performance.
Behavioral Concerns
When workplace behavior negatively impacts productivity, collaboration, or team dynamics and previous corrective efforts have not been successful.
How the PIP Process Works
As the PIP is owned and run by you, the steps below are ones you carry out directly. Remote People does not provide step-by-step guidance on local labor law compliance during the PIP itself, but is available if you have questions or if the situation may lead to a Warning Letter or termination.
Step 1: Document the Performance Concerns
Provide clear and factual examples of the performance or behavioral issues.
This may include:
Missed targets or deadlines
Quality concerns
Behavioral issues
Previous feedback or coaching discussions
Step 2: Define Clear Objectives
Set specific improvement goals and expectations. These goals should be:
Clear
Measurable
Realistic
Time bound
Step 3: Provide Support
Consider including support measures such as:
Training
Coaching
Mentorship
Regular manager guidance
Step 4: Monitor Progress
Hold regular check-ins throughout the PIP period to review progress, discuss challenges, and provide feedback.
Step 5: Communicate Possible Outcomes
Let the employee know the potential consequences if the required improvements are not achieved.
Step 6: Final Review
At the end of the PIP period, review the employee's progress to determine the appropriate next steps.
Possible outcomes may include:
Successful completion of the PIP
Extension of the PIP period
Further action, such as a formal Warning Letter, where this is the next appropriate step
If the PIP does not resolve the issue and you anticipate needing to issue a Warning Letter, contact your Remote People representative as early as possible so we can advise on the requirements for the employee's country.
Typical PIP Timeline
A PIP generally lasts between 30 and 90 days, depending on the nature of the performance concerns and the employee's role.
Active PIP Period
Typically 30 to 90 days with regular progress reviews.
30 days may be appropriate for less complex issues
60 to 90 days may be required for more significant performance or behavioral concerns
A Word on Legal Risk
A PIP is a good management practice, but on its own it is not automatically a valid legal basis for termination in every country. Employment laws vary significantly by jurisdiction, and running a PIP the wrong way (or treating it as sufficient grounds for dismissal where it isn't) can expose you to legal or compliance risk.
Remote People will advise you on the appropriate process and legal requirements for the employee's specific country before you rely on a PIP as part of any termination decision.
If you have questions about starting a PIP or managing a performance concern, contact support@remotepeople.com
