We are making an important change to our banking details for payments processed through Horizons Global Technology Pte. Ltd. (trading as Remote People). This update is effective from May 2026 and is part of our ongoing commitment to providing you with improved payment support and services.
As part of this transition, we are moving from our current payment partner arrangement with HSBC to an enhanced direct banking partnership with J.P. Morgan Chase (JPMC). This change is designed to improve the reliability and efficiency of payment processing for our clients.
What This Means for You
If you make payments to Remote People, including invoices, scheduled transfers, or any recurring payments, you will need to update your payment records and finance systems with our new banking details before May 2026. Invoices dated from May 1 onward should be paid to the new JPMC account, following the updated payment instructions provided.
Payments sent to the previous account details after the transition date may be delayed or returned.
What Action Is Required
Update your payment records with the new JPMC banking details in your finance or accounting systems.
Redirect any standing orders, scheduled ACH transfers, or wire templates from the old HSBC account to the new JPMC account.
Notify your internal finance or accounts payable teams of this change ahead of the effective date.
Official Communication
An official notice has been sent out to all clients with the full updated banking details required for this change. Please refer to that communication for the specific account information needed to update your records. To verify the legitimacy of the notice, ensure it was sent from the official Remote People email address and verify the sender domain before acting on any payment or banking changes.
Follow-up emails will also be sent as the May 2026 effective date approaches, to ensure everyone has had the opportunity to make the necessary updates in time.
If you have not received the official communication or cannot locate it, please reach out to your account manager or our support team.
Frequently Asked Questions
Q: Why are you changing your banking details?
This change is part of our ongoing commitment to improving payment support and services for our clients. We are transitioning to an enhanced direct banking partnership that will provide greater reliability and efficiency in processing payments.
Q: When does this change take effect?
The new banking details will be effective from May 2026. We strongly recommend updating your records before this date to avoid any disruption to your payments.
Q: What happens if I send a payment to the old account after May 2026?
Payments sent to the previous account after the transition date may be delayed or returned. To avoid any issues, please ensure your payment records are updated before the effective date. If you believe a payment may have been affected, contact our support team as soon as possible.
Q: I haven't received the official communication with the new banking details. What should I do?
Please check your spam or junk folder first, as automated emails can sometimes be filtered. If you still cannot locate the communication, please reach out to your account manager or our support team and we will resend the details to you. Additionally, always verify the sender domain to ensure the communication is legitimate before acting on any payment or banking changes.
Q: Do I need to sign any new agreements or contracts because of this change?
No. This is purely a change to our banking details and does not affect your existing contract, service agreement, or any terms and conditions with Remote People.
Q: Will this change affect my invoices or the amounts I pay?
No. Your invoices, pricing, and payment amounts remain exactly the same. Only the banking details used to process your payment will change.
Q: Will this affect payroll or salary disbursements to my employees?
No. This change only applies to payments made by clients to Remote People (e.g. invoice payments). Employee salary disbursements are managed separately and will not be affected.
Q: I have a payment scheduled for around the transition date. What should I do?
If you have a payment scheduled close to or after May 2026, we recommend updating your payment details as soon as possible and confirming with your bank or finance team that the new details have been applied before the transfer is initiated.
Q: Who can I contact if I have further questions?
Please reach out to your dedicated account manager or contact our support team at support@remotepeople.com. We are happy to assist with any questions you may have about this transition. If you have doubts about the legitimacy of the notification, our support team can assist in verifying its authenticity.