What's New in Time Off: Your Updated Leave Experience

Each organization switches on its own date as part of a gradual rollout, so you may see the new experience before or after other companies. We'll let you know before your organization moves.

No setup is needed. Balances, past requests, approval flows and attachments move over automatically. We do suggest employees check their balance now and plan the rest of this year's time off early, since requests usually peak in November and December, when approvals take longer and unused days are harder to fit in.

No. The balance shown just before the new release becomes the opening balance in the new system, exactly as it was. Until the next leave cycle starts, a balance only changes when leave is approved, cancelled or rejected, or when a manual adjustment is made. Pending requests are held against the available balance and returned if the request is cancelled.

The previous system didn't keep a record of individual grants, accruals or carryover, so history starts with the opening balance on the switch date, with every change after that listed with its date and reason. Past leave requests are still available.

At the start of each policy's next leave cycle. Most vacation policies follow the calendar year; some run from the employee's contract anniversary or a different month, so the date can vary by policy. When the new cycle starts: the current cycle closes, unused days carry over according to the policy (including any limit or expiry date), the new year's entitlement is added, and accrual starts where the policy grants days over the year instead of all at once.

In some cases, yes. Carryover now follows each policy's rules, which come from local law or the employment contract. If a policy limits carryover to a set number of days, unused days above that limit won't move into the next cycle, and where carried-over days have an expiry date, they're used first when booking time off. The simplest way to avoid losing days is to plan and book remaining leave before the end of the cycle.

When the new cycle starts, vacation entitlement is based on the number of days in the employment contract, including any amendments. The country minimum is used only where a contract doesn't state a number. The number of vacation days employees receive each year isn't changing.

Employees who start after your organization switches are set up on the new engine from their first day. Their first-year entitlement is calculated from their start date under the country policy, including proration where the policy applies it.

Employees receive every policy that applies to them: the country's statutory policy and any additional policy your organization offers. When both cover the same leave type, both appear with their own balance and rules, and the employee can book against either. This is expected.

Contact Support or your Customer Success Manager with the employee's name, the policy name and the balance you expected. Every balance can now be traced entry by entry, so we can show what makes it up and, if something needs correcting, record an adjustment with an effective date.

Leave now appears under policy names set for each country or organization instead of generic leave types. Around 130 older leave types have been consolidated into a standard list of 34, so some names have changed, though balances moved with them. For example, Annual Leave, PTO and Summer/Winter Leave are now Vacation; Compassionate Leave and Death of Relatives are now Bereavement leave; Casual Leave, Wellbeing Leave and Birthday Off are now Personal leave; Overtime Leave, Off in Lieu and Compensation Holiday are now Compensatory leave (TOIL); Carer's Leave and Care Leave are now Family responsibility leave; and Antenatal Care Leave and Miscarriage Leave are now Pregnancy leave.

Every statutory leave type for the employee's country is now listed, as local law defines them — for example, maternity and paternity leave both appear regardless of the employee's gender. Managers may occasionally need to check eligibility and decline a request that doesn't apply.

Some leave types require supporting documents at the time of the request, in line with local rules — adoption leave is one example. The request form shows what's needed before you submit.

The engine uses the unit set for each policy: working days, calendar days or weeks. Some countries count vacation in calendar days, and longer leave such as maternity is often counted in weeks. Leave in hours isn't available yet.

Our team configures policies for you. Contact your Customer Success Manager to give extra days to all or some employees, add a company policy or benefit (such as wellbeing days or a birthday day off), or change one employee's entitlement. A permanent change to an employee's yearly vacation entitlement may need a contract amendment; one-off bonus days don't, and they expire at the end of the leave cycle.

Some countries require a minimum period of service before certain leave can be used — in Colombia, for example, vacation can generally be taken only after one year of service. The balance still shows days earned, but requests are blocked until the requirement is met. A policy can also set other request rules, such as a minimum notice period or a maximum request length; the request form shows them.

Often, yes. Contact us and we'll check whether local law allows it, then set it up for your organization.

No. Existing approval flows and approvers moved over unchanged. Approvers now review requests on the new Time Off page, which also shows the notice given, any attachments, and who else is out.

Go to the Time Off page, choose the policy, select your dates, add a document if the policy asks for one, and submit. The form shows your available balance and the policy's rules before you submit.

Self-service cancellation and editing are coming soon. Until then, contact Support and we'll update the request and the balance for you. Once approved leave has been sent to payroll for the month, a change also needs a payroll correction, so let us know as early as possible.

You can always see the status of every request on the Time Off page. Email notifications for new requests, approvals and rejections are being switched on for the new Time Off experience shortly after launch.

Team leave now lives on the Time Off page. Use the Planner for a calendar view of who's out, and Public holidays for holidays by country. Leave details on employee profiles will return in an upcoming update.

Yes. Global Payroll employees request leave on the platform the same way as EOR employees, and you can approve or reject their requests.

Yes. Approved leave appears in the monthly payroll change log as before, now with the policy name and the amount in the policy's unit.

Yes, supported HRIS integrations keep working, and leave types are mapped automatically. If you connect directly to our API instead of through a supported HRIS, your integration may need updates because the underlying data changed — your account team will contact you if this applies.