Who is this for? Clients who have paid (or are paying) an invoice by bank transfer and need to submit proof of payment so the payment can be verified and the invoice marked as received.
To avoid any delays in payment processing, we would appreciate your Proof of Payment being uploaded promptly after making the payment.
Before you start
You need an active Remote People account with access to Billing.
Have your proof of payment file ready: PDF, PNG, or JPG, maximum 5 MB.
Step 1: Log in to the Remote People platform
Sign in to your Remote People account.
Step 2: Open the Invoices page
In the left-hand navigation, go to Billing → Invoices.
Step 3: Find your invoice
On the Invoices page, locate the invoice you paid (or want to pay) by bank transfer and for which you want to upload proof of payment. You can sort or filter the list by type, month, due date, payment status, or amount.
Step 4: Select the bank transfer option
Click the Pay button on the invoice row, then select Bank transfer (3–5 days).
Step 5: Upload your proof of payment
On the bank details view, scroll down in the modal to the Upload the payment proof section (marked Mandatory). Click Click to upload or drag and drop your file into the upload area.
Accepted formats: PDF, PNG, or JPG — maximum file size 5 MB.
Step 6: Confirm the upload
Once the file is uploaded, the Pay button becomes available. Click Pay to confirm the proof of payment submission.
What happens next
The invoice status changes to Received, meaning Remote People has received your payment and no further action is required.
You will receive an email confirmation of your payment submission.
Troubleshooting
Issue | What to do |
The Pay button in the modal is greyed out | The proof of payment upload is mandatory — make sure your file has uploaded successfully before clicking Pay. |
My file won't upload | Check that the file is a PDF, PNG, or JPG and no larger than 5 MB. |
The invoice status hasn't changed | Bank transfers take 3–5 days to process. If the status doesn't update to Received after that, contact support. |