Starting Monday, July 20, 2026, all Client Admin accounts on the Remote People platform require multi-factor authentication (MFA) to log in. This adds an extra layer of security to protect sensitive payroll and employee data.
What is Multi-Factor Authentication?
Multi-factor authentication (MFA) verifies your identity by requiring two forms of proof when you log in:
Something you know (your password)
Something you have (a one-time code sent to your registered email)
This means that even if someone gets access to your password, they still can't log in without access to your email account.
Who Needs MFA?
MFA is required for all users with Admin access. This includes:
Primary Client Admins
Any additional Admins added to your company account
Manager accounts and employee accounts are not affected by this requirement.
How Does MFA Work?
Starting July 20, 2026, when you log in to your Admin account:
Enter your email and password as usual
You'll be prompted to check your email for a verification code
Open the email from Remote People and copy the 6-digit code
Enter the code on the login screen
Optionally, select "Remember this device for 30 days" to avoid entering a code on every login from this device
Do I Need to Set Up MFA?
No action is needed. MFA will be automatically enabled for all Admin accounts on July 20, 2026. The first time you log in after this date, you'll be asked to verify your identity with a one-time code.
What if I Don't Receive the Code?
If you don't receive the verification email within a few minutes:
Check your spam or junk mail folder - The verification email is sent from noreply@remotepeople.com (previously support@remotepeople.com)
Confirm you're checking the email address registered to your Admin account
Wait 60 seconds and request a new code - If the first code doesn't arrive, try requesting another one
If you still don't receive it, contact support@remotepeople.com
Still not receiving verification codes?
If you've tried the steps above and still don't receive the verification code, even after multiple requests, the issue is most likely caused by your company's mail server filtering or throttling messages from noreply@remotepeople.com (previously support@remotepeople.com). This can delay delivery by several hours or block emails entirely.
What to do:
Check if you can receive other emails from us - Try to determine whether the delay affects only verification codes or all messages from support@remotepeople.com or noreply@remotepeople.com. This helps identify the scope of the filtering issue.
Contact your IT team - Depending on your mail server setup, it may help to whitelist our domain (@remotepeople.com) and our email vendor Brevo's IP ranges. This may help improve delivery, though results can vary depending on your organization's specific mail configuration.
Need urgent access? If you're locked out and need immediate access, contact our support team at support@remotepeople.com and we'll help get you back in while any delivery issue is resolved.
How Long Does the Code Last?
Each verification code is valid for 5 minutes. If it expires before you enter it, simply request a new code on the login screen.
Can I Skip MFA?
No. MFA is mandatory for all Admin accounts and cannot be disabled. Admin accounts have access to sensitive payroll, employee data, and financial information, so this protection is required for all users with Admin permissions.
What Happens if I Change Devices?
If you selected "Remember this device for 30 days," you won't need to enter a code when logging in from that device. However:
Logging in from a new device or browser will require a new verification code
After 30 days, you'll need to verify again even on trusted devices
Clearing your browser cookies will remove the trusted device status
Why is Remote People Requiring MFA?
Admin accounts have access to sensitive payroll and employee data. MFA is a baseline security protection that ensures only authorized users can access your company's information, even if a password is compromised. This is part of Remote People's ongoing commitment to platform security and data protection.
Need Help?
If you have questions or run into issues logging in after July 20, 2026, contact our support team at support@remotepeople.com.